MAINTENANCE & REPAIR
Keep Your System in Peak Condition. Worldwide PM & Repair
Annual on-site preventive maintenance — inspection, recalibration, IQ/OQ requalification, spare parts, and a full service report. Single-visit and multi-year contract options. Standard and expedited repair services. Worldwide coverage through YMC.
Protect Your Investment
Regular use of your Contichrom® CUBE introduces normal wear on pumps, valves, seals, and tubing. Left unchecked, that wear leads to unplanned downtime.
YMC ChromaCon’s preventive maintenance service catches problems early, replaces wear parts proactively, and keeps your system qualified and calibrated. Every visit is performed by ChromaCon-certified engineers — the same team that designs, builds, and supports the Contichrom® platform. For unexpected issues, our repair service provides professional diagnostics and restoration.
Our preventive maintenance and repair services are available to pharmaceutical and biotechnology companies across Europe. Customers outside Europe should contact their local YMC ChromaCon distributor, who may offer maintenance and repair services under separate arrangements.
Why Schedule Annual Preventive Maintenance?
Minimize unplanned downtime Catch worn parts before they cause failures during critical runs.
Maintain company compliance Each visit includes IQ/OQ requalification and recalibration with a comprehensive service report for your audit trail.
Extend system lifetime Proactive replacement of seals, pistons, check valves, and valve components prevents cascading damage.
Ensure measurement accuracy Detector recalibration and ChromIQ® software verification keep your data trustworthy.
What Every PM Visit Includes
The service scope is identical for CUBE 30 and CUBE 100.
| Service | Details |
|---|---|
| System inspection | Ventilation, tubing, fittings, pump seal wash function, check valves, pistons, valve rotors and stators, external parts |
| Pump seal replacement | Standard replacement; additional parts replaced if wear is detected |
| System cleaning | Cleaning of CUBE system and fraction collector |
| ChromIQ® software verification | Operational check of your software installation |
| IQ/OQ and recalibration | Full Installation Qualification / Operational Qualification and recalibration, as needed |
| Accessories testing | Functional test of any connected optional accessories |
| Spare parts included | Comprehensive wear-parts kit at no additional cost |
| Service report | Documentation of all work performed, parts replaced, and qualification results |
Any work beyond the standard PM scope is quoted and agreed with you before proceeding.
Single Visit or Multi-Year Contract
| Single PM Visit | 3-Year PM Contract | 5-Year PM Contract | |
|---|---|---|---|
| Commitment | One visit, no ongoing obligation | 3 annual visits, discounted rate | 5 annual visits, best per-visit rate |
| Best for | First-time PM customers or irregular usage | Standard choice for regularly used systems | Long-term operation, maximum cost certainty |
Multi-system discounts: Additional CUBE systems covered under the same PM contract qualify for a further per-system discount.
YMC ChromaCon recommends annual preventive maintenance for all regularly used Contichrom® CUBE systems.
Repair Services
When unexpected issues arise, YMC ChromaCon provides professional repair — diagnostics, component replacement, and system restoration by engineers who know the platform from the ground up. Repair labor is billed at an hourly rate; travel time at a reduced rate; travel and accommodation at cost.
| Standard Repair | Expedited Repair | |
|---|---|---|
| Availability | All European customers | Add-on to 3-year or 5-year PM contract |
| Response time | Subject to availability | 10 business days, guaranteed |
| Spare part handling | Standard lead times | Priority handling |
| Coverage period | Per incident | 1 year from purchase |
The expedited option covers guaranteed response time only. Labor, parts, and travel are billed separately under the same terms as standard repairs.
Pricing
Each service is quoted based on your system type (CUBE 30 or CUBE 100), contract duration, and optional add-ons. Contact us for a tailored quote.
Included in the PM price: Inspection, cleaning, pump seal replacement, IQ/OQ, recalibration, software verification, accessories testing, spare parts, and service report.
Billed separately: Deuterium lamp replacements, additional spare parts or repairs beyond standard scope. For multi-day engagements, invoicing occurs upon completion.
Multi-year savings: 3-year and 5-year contracts are offered at discounted per-visit rates. Multi-system discounts apply when multiple CUBE systems are covered under the same contract.
Ready to Schedule Your Preventive Maintenance?
